Terms and Conditions

§ 1. Definitions

Whenever these Terms and Conditions refer to:

1) Price List – shall mean a document or information specifying the applicable prices of Digital Services in connection with the use of the Platform;

2) Civil Code – shall mean the Act of 23 April 1964 - Civil Code (Journal of Laws of 2024, item 1061);

3) Consumer – shall mean a natural person performing a legal act with the Service Provider that is not directly related to their business or professional activity;

4) Account – shall mean a panel created in the Platform’s IT system, enabling the User to use its functionalities;

5) Privacy Policy – shall mean a document containing information on the processing of personal data of Service Recipients by the Service Provider;

6) Platform – shall mean the Globihome.com website;

7) Entrepreneur – shall mean a natural person, legal person, or organizational unit without legal personality, to which special provisions grant legal capacity, conducting business or professional activity in their own name;

8) Entrepreneur with Consumer rights – shall mean a natural person conducting business or professional activity in their own name who has entered into an Agreement with the Service Provider directly related to their business activity, but not having a professional character for that person, resulting in particular from the subject of the business activity they perform;

9) Terms and Conditions – shall mean this document;

10) Agreement – shall mean an agreement for the supply of a digital service within the meaning of the Consumer Rights Act, under which the Service Provider undertakes, as a rule for a fee, to provide the Service to the Service Recipient within the use of the Platform;

11) Service – shall mean a digital service within the meaning of the Consumer Rights Act, consisting in enabling the Customer to use the following Platform;

12) Service Recipient – shall mean a customer using the Platform, being an Entrepreneur, an Entrepreneur with Consumer rights, or a Consumer;

13) Service Provider – shall mean Globihome spółka z ograniczoną odpowiedzialnością with its registered office in Kielce (25-663 Kielce), address: ul. Karola Olszewskiego 6, entered in the register of entrepreneurs of the National Court Register kept by the District Court in Kielce, 10th Commercial Division of the National Court Register under KRS number: 0001140561, with NIP: 9592078123, REGON number: 540367254, with share capital of PLN 5,000.00;

14) Consumer Rights Act – shall mean the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2024, item 1796);

15) Act on the Provision of Electronic Services – shall mean the Act of 18 July 2002 on the Provision of Electronic Services (Journal of Laws of 2024, item 1513);

16) User – shall mean a person holding an Account on the Platform who is a Consumer or a person authorized to represent the Service Recipient and use the Platform on their behalf.

§ 2. General provisions

1. These Terms and Conditions set out the rules and conditions for using the Platform available at Globihome.com and the Services provided by the Service Provider.

2. These Terms and Conditions constitute the terms and conditions referred to in Article 8 of the Act of 18 July 2002 on the Provision of Electronic Services.

3. Contact with the Service Provider is possible via:

i. electronic mail - at: dawid@globihome.com;

ii. traditional mail - at: ul. Karola Olszewskiego, 25-663 Kielce;

4. In accordance with the provisions of Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC, the Service Provider has designated a contact point for direct communication with the authorities of EU Member States, the European Commission, the Digital Services Board, and Users. The contact point is available at: dawid@globihome.com

5. Before starting to use the Platform, the User is required to read these Terms and Conditions and the Privacy Policy.

§ 3. Technical requirements

1. In order to use the Platform, the Service Recipient must use an ICT system meeting the following minimum technical requirements:

1) having devices enabling access to Internet resources;

2) connection to the Internet;

3) having an active e-mail account;

4) a current and properly configured version of internet browsers: Chrome on Android devices and desktop devices, Safari on Apple mobile devices.

2. When using services provided electronically, the Service Recipient should apply technical measures to minimize the risk of threats associated with using the Internet.

3. The Service Provider shall exercise due diligence to ensure uninterrupted operation of the Platform, excluding force majeure, unlawful actions of third parties aimed at destroying or disrupting the operation of the ICT system, and improper or unforeseeable operation of internet browsers.

4. Within the Platform, it is prohibited for Users to use viruses, bots, worms, or other computer code, files, or programs, including in particular scripts and applications automating processes, or other code, files, or tools.

§ 4. Obligations of the Service Recipient

1. The Service Recipient is obliged to use the Services provided by the Service Provider in a manner consistent with generally applicable law, the provisions of these Terms and Conditions, and with respect for good customs.

2. The User is prohibited from providing unlawful content.

3. The Service Recipient using the Services provided by the Service Provider is obliged to provide only data, including personal data, that correspond to the actual facts. The Service Provider shall not be liable for the consequences of the Service Recipient providing false or incomplete data.

4. The prices of the Services are expressed in PLN, EUR, USD, GBP and constitute net values and do not include VAT.

5. Conclusion of the Agreement for the provision of the Services to the Service Recipient requires an active Account. A Service Recipient who does not have an Account (a so-called unlogged-in User) may only browse property listings and have access to the contact details of the property seller.

§ 5. Platform functionalities

1. Under the Agreement, in accordance with the scope resulting from the module selected and paid for by the Service Recipient, the following functionalities are available (a detailed description of the functionalities may be provided by the Service Provider within the Platform in the form of system messages, explanations, and contextual information displayed while the User is using the Platform or individual Services):

Unlogged-in User:

1) browsing property listings;

2) access to the contact details of the property seller;

Logged-in User:

1) publishing one property listing per year;

2) use of the internal GlobiChat chat, which translates conversations into other languages in real time;

3) the ability to create a personal profile as the owner of a property listing, including a photo, description, current listings, contact details, and received reviews;

4) adding ideas in the idea submission and rating panel, where other Users can rate those ideas;

5) the ability to add demand on GlobiMarket, describing what kind of property the User is looking for;

6) the ability to add reviews for real estate agents;

7) the ability to publish property listings under a fixed subscription, with the option to increase the number of listings according to the Price List;

8) access to demand in GlobiMarket matching the User’s property listings and the ability to respond to those inquiries;

9) the ability to publish a property in public mode (visible to everyone) or private mode (visible only to those with a dedicated link);

10) use of AI functions to complete property parameters and generate a listing description based on photos and location;

11) access to CRM with a view of sales opportunities, clients, all listings, and tasks to be completed;

12) access to all archived listings that have ever been on Globihome;

13) the ability to generate a personal website on which public listings from Globihome will be automatically displayed, with the option to edit it from the Globihome panel.

2. In order to conclude the Agreement, the Service Recipient should perform the following actions:

1) go to the registration form;

2) enter an e-mail address and a password created by the Service Recipient in the registration form;

3) tick the checkbox next to the statement confirming familiarization with the Terms and Conditions and the Privacy Policy and acceptance of their provisions;

4) make payment of the fee for the Service, unless, in accordance with the Price List, the Service Recipient may use the Service free of charge;

5) click the option “Order with obligation to pay” or equivalent.

3. Clicking the option “Order with obligation to pay” or equivalent and making payment of the fee, if required, is equivalent to the Service Recipient concluding the Agreement for the provision of the Service.

§ 6. Referral program

The Service Recipient may invite new people to use the Globihome Platform via an individual referral link. A referral is deemed effective when the referred person registers an account through that link and pays for the first full month of the selected package. The referred person pays for the first month of using the Platform, while the second month is granted with a discount equal to the fee for the first month. Benefits under the Referral Program are not exchangeable for cash or transferable to another account.

§ 7. Account use

Each account on the Globihome Platform is assigned exclusively to one user and may not be shared with other persons, including collaborators, employees, business partners, or family members. If it is found that more than one person is using a single account, Globihome has the right to immediately suspend or permanently block the account, without the right to a refund for the unused subscription period.

§ 8. Payments

1. Unless otherwise provided in these Terms and Conditions or in individual arrangements with the Service Provider, all payments due to the Service Provider are made by Service Recipients using payment systems made available within the Platform - currently via https://stripe.com/en-pl

2. For the provision of the Services, the Service Recipient is obliged to pay fees in the amounts indicated in the Price List, for example in a subscription or recurring plan model. Changes to the prices indicated in the Price List are announced on the Platform and do not constitute changes to these Terms and Conditions.

3. The payment date shall be deemed to be the date on which the amount due for the Service is credited to the Service Provider’s bank account.

§ 9. User content

1. It is prohibited for the User to place on the Platform content:

1) containing false data, contrary to law, these Terms and Conditions, or good customs;

2) containing content used to conduct activities prohibited by law, inciting violence, hatred, or insulting any group of persons or an individual;

3) containing content that may infringe personal rights, copyright, image rights, or other rights of third parties;

4) containing advertising, promotional, political, religious, or discriminatory content;

5) containing content promoting activity competitive to the Service Provider.

2. The User bears full responsibility for the content they place on the Platform and the consequences of its publication, including infringements of personal rights and intellectual property rights of third parties.

3. Submission by the User of content within the Platform is equivalent to the Service Recipient granting the Service Provider a free, non-exclusive license to use it (hereinafter: the “License”).

4. The License is granted for an indefinite period and without territorial restrictions and covers the use of the User’s content in the following fields of exploitation:

1) recording and multiplying in any quantity, by any technique and in any format;

2) distributing in any manner, by any means of communication, in particular by publishing it within the Platform and on the Service Provider’s social media.

5. The Service Recipient undertakes not to exercise the moral rights to which they are entitled in relation to the content, including the right to attribution and the right to supervise its use, and authorizes the Service Provider to exercise these rights on the Service Recipient’s behalf.

§ 10. Withdrawal from the Agreement

1. The provisions of this paragraph apply only to Service Recipients who are Consumers or Entrepreneurs with Consumer rights.

2. Pursuant to Article 27 et seq. of the Consumer Rights Act, the Service Recipient has the right to withdraw from the Agreement without giving any reason within 14 (fourteen) days from the date of its conclusion.

3. The Service Recipient exercises the right to withdraw from the Agreement by submitting to the Service Provider a declaration of withdrawal from the Agreement. To meet the withdrawal deadline, it is sufficient to send the declaration before the expiry of the period referred to in section 2 above.

4. The declaration of withdrawal from the Agreement may be submitted by the Service Recipient in any form, in particular using the form constituting Appendix No. 2 to the Consumer Rights Act.

5. In the event of submitting a declaration of withdrawal from the Agreement, the Service Provider shall promptly send the Service Recipient confirmation of receipt by e-mail.

6. The Service Provider informs, and the Service Recipient acknowledges, that the right to withdraw from the Agreement referred to in this paragraph does not apply to the Service Recipient in relation to an Agreement for the supply of a Service that has been fully performed (pursuant to Article 38(1)(1) of the Consumer Rights Act).

§ 11. Liability and Platform availability

1. The Service Provider undertakes to provide the Services with due diligence.

2. To the extent permitted by the provisions of the Civil Code and the Consumer Rights Act, the Service Provider shall not be liable to Service Recipients for the consequences of:

1) the use by Service Recipients of any Services available within the Platform in a manner inconsistent with their intended purpose;

2) the User providing incorrect or false data;

3) the consequences of third parties using the access authentication data to the User’s Account, if such persons obtained possession of that data as a result of its disclosure by the User or as a result of insufficient protection of such data by the Service Recipient against access by such persons.

3. In relation to Service Recipients who are not Consumers or Entrepreneurs with Consumer rights, the Service Provider’s liability for damages suffered by the Service Recipient as a result of non-performance or improper performance of an obligation by the Service Provider is limited to damages in the form of actual losses suffered by the Service Recipient and to an amount not exceeding the total amount of remuneration paid to the Service Provider by the Service Recipient over the last 12 (twelve) months preceding the occurrence of the damage.

4. To the extent permitted by the provisions of the Civil Code and the Consumer Rights Act, the Service Provider shall not be liable for disruptions in the operation of the Platform resulting from:

1) force majeure;

2) necessary maintenance and modernization work carried out on the Platform;

3) causes attributable to the Service Recipient;

4) causes beyond the Service Provider’s control, in particular actions of third parties for which the Service Provider is not responsible.

5. The Service Provider undertakes to carry out the work referred to in section 4 item 2 above in a manner as least burdensome as possible for Service Recipients and, where possible, to inform them in advance of planned work.

6. The Service Provider undertakes, where possible, to remove disruptions in the operation of the Platform on an ongoing basis.

§ 12. Complaints

1. The provisions of this paragraph apply only to Service Recipients who are Consumers or Entrepreneurs with Consumer rights

2. The Service Recipient may submit a complaint containing a request to bring the Service into conformity with the Agreement. The complaint shall be submitted by e-mail to the address indicated in § 2 section 3 item 1) of these Terms and Conditions.

3. The complaint should include: the Service Recipient’s first and last name; e-mail address; description of the non-conformity of the Service with the Agreement; request to bring the Service into conformity with the Agreement.

4. The Service Provider may refuse to bring the Service into conformity with the Agreement if it is impossible or would require the Service Provider to incur excessive costs.

5. After considering the complaint, the Service Provider provides the Service Recipient with a response in which it:

1) accepts the complaint and indicates the planned date for bringing the Service into conformity with the Agreement;

2) refuses to bring the Service into conformity with the Agreement for the reasons indicated in section 4 above;

3) rejects the complaint as unfounded.

6. The Service Provider provides a response to the complaint by e-mail within 14 (fourteen) days from the date of receipt.

7. If the complaint is accepted, the Service Provider shall bring the Service into conformity with the Agreement at its own expense, within a reasonable time from receipt of the complaint and without undue inconvenience to the Service Recipient, taking into account the nature of the Service and the purpose for which it is used.

8. If a non-conformity of the Service with the Agreement is revealed, the Service Recipient may submit to the Service Provider a statement of price reduction or withdrawal from the Agreement when:

1) bringing the Service into conformity with the Agreement is impossible or would require excessive costs;

2) the Service Provider did not bring the Service into conformity with the Agreement in accordance with section 7 above;

3) the non-conformity of the Service with the Agreement continues to exist, despite the Service Provider having attempted to bring the Service into conformity with the Agreement;

4) the non-conformity is so significant that it justifies withdrawal from the Agreement concerning the Service without first requesting that the Service Provider bring the Service into conformity with the Agreement;

5) it is clearly apparent from the Service Provider’s statement or the circumstances that the Service Provider will not bring the Service into conformity with the Agreement within a reasonable time or without undue inconvenience to the Service Recipient.

9. The statement of price reduction or withdrawal from the Agreement may be submitted by e-mail to the address indicated in § 2 section 3 item 1) of these Terms and Conditions.

10. The statement of price reduction or withdrawal from the Agreement should include: the Service Recipient’s first and last name; e-mail address; date of delivery of the Service; description of the revealed non-conformity of the Service with the Agreement; indication of the reason for submitting the statement, selected from the reasons indicated in section 8 above; statement of price reduction, together with the reduced price indicated, or statement of withdrawal from the Agreement.

11. The Service Provider shall refund to the Service Recipient any amounts due as a result of exercising the right to a price reduction or withdrawal from the Agreement for the supply of the Service without delay, no later than within 14 (fourteen) days from the date of receipt of the statement of price reduction or withdrawal from the Agreement.

12. Pursuant to Article 34(1a) of the Consumer Rights Act, in the event of the Service Recipient withdrawing from the Agreement, the Service Recipient is obliged to cease using the Service and cease making it available to third parties.

§ 13. Intellectual property

1. All components of the Platform, in particular: name; logo; photos and descriptions; the rules governing the Platform’s operation; all its graphical elements, interface, software, source code, and databases, are protected by law on the basis of the Act of 4 February 1994 on Copyright and Related Rights, the Act of 30 June 2000 - Industrial Property Law, the Act of 16 April 1993 on Combating Unfair Competition, and other generally applicable legal provisions, including European Union law.

2. Any use of the Service Provider’s intellectual property without its prior, express authorization is prohibited.

§ 14. Personal data

Information on the processing of personal data by the Service Provider is available in the Privacy Policy accessible at: https://globihome.com/privacy

§ 15. Out-of-court complaint handling and claim resolution

1. The provisions of this paragraph apply only to Service Recipients who are Consumers.

2. The Service Recipient has the option of using out-of-court complaint handling and claim resolution methods.

3. Detailed information regarding the possibility for the Service Recipient to use out-of-court complaint handling and claim resolution methods and the rules of access to these procedures are available at the offices and on the websites of:

1) county (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection;

2) Provincial Inspectorates of the Trade Inspection;

3) the Office of Competition and Consumer Protection.

4. The Service Recipient may also use the online dispute resolution platform (ODR) available at: http://ec.europa.eu/consumers/odr/.

§ 16. Amendments to the Terms and Conditions

1. The Service Provider may amend these Terms and Conditions. Users will be informed of any amendment by publishing the updated version on the Platform’s website.

2. Agreements concluded before the amendment of these Terms and Conditions shall be governed by the provisions of the Terms and Conditions in force at that time.

§ 17. Final provisions

1. These Terms and Conditions are effective from 19.06.2026.

2. These Terms and Conditions are governed by Polish law. Any disputes arising under these Terms and Conditions shall be resolved through amicable negotiations, and if no agreement is reached - by the competent common court having jurisdiction over the registered office of the Service Provider.

3. In matters not regulated by these Terms and Conditions, the provisions of generally applicable Polish law shall apply.