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Globihome Platform Terms of Service

§ 1. Definitions

Whenever in these Terms we refer to:

  • Pricing – means the document or information specifying the applicable prices of digital Services when using the Platform;
  • Civil Code – means the Act of 23 April 1964 – Civil Code (Journal of Laws 2024 item 1061);
  • Consumer – means an individual entering into a legal transaction with the Service Provider not directly related to their business or professional activity;
  • Account – means the panel created in the Platform’s IT system, enabling the User to use its functionality;
  • Privacy Policy – means the document containing information on the processing of personal data of Service Users by the Service Provider;
  • Platform – means the Globihome.com online service;
  • Entrepreneur – means a natural person, a legal person or an organizational unit without legal personality, whose legal capacity is granted by specific regulations, conducting business or professional activity in their own name;
  • Entrepreneur with Consumer Rights – means a natural person conducting business or professional activity in their own name, who has entered into an Agreement directly related to their business activity with the Service Provider, but not having the professional character for that person resulting from the nature of their business;
  • Regulations – means this document;
  • Agreement – means a contract for the supply of a digital service within the meaning of the Consumer Rights Act, under which the Service Provider undertakes to generally provide the Service for a consideration to the Service Recipient as part of using the Platform;
  • Service – means a digital service within the meaning of the Consumer Rights Act, consisting in enabling the Client to use the Platform by the Service Provider;
  • Service Recipient – means a client using the Platform, being an Entrepreneur, an Entrepreneur with Consumer Rights, or a Consumer;
  • Service Provider – means Globihome sp. z o.o. based in Kielce (25-663 Kielce), address: Karola Olszewskiego 6, entered into the Register of Entrepreneurs of the National Court Register conducted by the Kielce Regional Court, X Commercial Division of the National Court Register under KRS number: 0001140561, having NIP: 9592078123, REGON: 540367254, with share capital of PLN 5,000.00;
  • Act on Consumer Rights – means the Act of 30 May 2014 on consumer rights (Journal of Laws 2024 item 1796);
  • Act on Providing Services by Electronic Means – means the Act of 18 July 2002 on providing services by electronic means (Journal of Laws 2024 item 1513);
  • User – means a person who has an Account on the Platform and is a Consumer or an authorized representative of the Service Recipient using the Platform on their behalf.

§ 2. General Provisions

  1. The Terms set out the rules and conditions for using the Platform operating at Globihome.com and the Services provided by the Service Provider.
  2. The Terms constitute the terms referred to in art. 8 of the Act on Providing Services by Electronic Means of 18 July 2002.
  3. Contact with the Service Provider is possible via:
    • electronic mail – at: dawid@globihome.com;
    • traditional mail – at: Karola Olszewskiego 25-663 Kielce;
  4. In accordance with the provisions of Regulation (EU) 2022/2065 of 19 October 2022 on a single digital gateway and changes to Directive 2000/31/EC, the Service Provider has designated a contact point for direct communication with the authorities of EU member states, the European Commission, the Digital Services Council and Users. The contact point is available at: dawid@globihome.com
  5. Before using the Platform, the User is obliged to read the Terms and Privacy Policy.

§ 3. Technical Requirements

  1. In order to use the Platform, the Service Recipient must use an information technology system meeting the following minimum technical requirements:
    • having devices enabling access to Internet resources;
    • Internet connection;
    • having an active email account (e-mail);
    • current and correctly configured versions of web browsers: Chrome on Android devices and desktop devices, Safari on Apple mobile devices.
  2. When using the electronic Services, the Service Recipient should apply technical measures to minimize the risk of Internet-related threats.
  3. The Service Provider will exercise due care to ensure uninterrupted Platform operation with the exclusion of force majeure, unlawful actions of third parties aimed at destroying or disrupting the IT system and incorrect or unpredictable browser behavior.
  4. Within the Platform it is forbidden for Users to use viruses, bots, worms or other computer codes, files or programs (in particular automating scripts and applications or other codes, files or tools).

§ 4. Obligations of the Service Recipient

  1. The Service Recipient is obliged to use the Services provided by the Service Provider in a manner compliant with applicable law, the Terms, and with respect for good manners.
  2. Providing illegal content by the User is prohibited.
  3. The Service Recipient using the Services must provide data (including personal data) that is accurate. The Service Provider is not liable for consequences of providing false or incomplete data.
  4. Prices of Services are expressed in EUR and represent net value and do not include VAT.
  5. Entering into the Agreement for the provision of Services to the Service Recipient requires an active Account. A Service Recipient without an Account (the so-called Non-logged-in User) may only browse real estate offers and have access to the seller's contact details.

§ 5. Platform Features

  1. Under the Agreement - according to the scope arising from the module of Services chosen and paid for by the Service Recipient - use of the following features (a detailed description of functionality may be provided by the Service Provider within the Platform, in the form of system messages, explanations and contextual information displayed during use by the User of the Platform or individual Services):

Unauthenticated User:

  • browse real estate offers;
  • access to the seller's contact details;

Authenticated User:

  • publish one real estate offer per year;
  • use the internal GlobiChat chat, which translates conversations into other languages in real time;
  • the ability to create one’s own business card as the owner of a real estate offer, containing a photo, description, current offers, contact details and reviews obtained;
  • adding ideas in the panel for adding and rating ideas, where other Users can rate these ideas;
  • the ability to add a demand to GlobiMarket, describing what kind of property the User is looking for;
  • the ability to book a property online - the User can make a booking of a property through the Platform for 14 (fourteen) days, by paying a booking fee of 0.2% of the offered price of the property. The paid booking fee is divided equally (50/50) between the property owner who published the offer on the Platform and the Service Provider. Making a booking does not oblige the User to enter into a sale agreement. After the booking period ends, if no sale agreement is reached between the User and the owner, the booking expires due to User’s fault, and the booking fee is non-refundable. If during the booking period the property owner sells the property to a third party, the owner is obliged to immediately refund the full booking fee to the User who made the booking;
  • the ability to leave reviews for real estate agents;
  • the ability to publish up to 20 real estate offers under a fixed subscription, with an option to increase the pool of offers in accordance with the Pricing;
  • access to demand in GlobiMarket that matches the User's real estate offers and the ability to respond to these inquiries;
  • the ability to publish property with online reservation option;
  • the ability to publish property in public mode (visible to everyone) or non-public mode (visible only to those with a dedicated link);
  • using AI features to complete property parameters and generate the offer description based on photos and location;
  • access to CRM with sales opportunities, customers, all offers and tasks to be completed;
  • access to all archived offers that have ever been on Globihome;
  • ability to generate your own website with public Globihome offers automatically appearing, with the option to edit from the Globihome panel.

  1. To enter into the Agreement, the Service Recipient should perform the following actions:

    • go to the registration form;
    • in the registration form, enter the email address and create a password;
    • check the box regarding consent to commence providing the Service before the withdrawal period (withdrawal right is available only to Consumers or Entrepreneurs with Consumer Rights);
    • check the box acknowledging the Terms and Privacy Policy and accepting their provisions;
    • make payment for the Service (unless the Pricing states that the Service can be used for free);
    • click the option "Place order with obligation to pay" or equivalent.

  2. Clicking the "Place order with obligation to pay" option or equivalent and making payment (if required) is equivalent to the Service Recipient entering into the Agreement for the provision of the Service.

  3. In case of termination by the Service Provider, a Consumer or Entrepreneur with Consumer Rights Service Recipient is entitled to a refund of a portion of the remuneration proportional to the period remaining until the end of the term specified in the Agreement.

  4. The refund of remuneration occurs within 14 (fourteen) days from the date of termination of the Agreement by the Service Provider.

§ 6. Payments

  1. Unless the Terms or individual arrangements with the Service Provider state otherwise, all payments due to the Service Provider are made by Service Recipients using payment systems provided within the Platform – currently via https://stripe.com/en-pl
  2. For providing the Services the Service Recipient must pay fees according to the amounts indicated in the Pricing, e.g., in a subscription or membership model. Changes to prices indicated in the Pricing are announced on the Platform and do not constitute changes to the Terms.
  3. The payment date is the date the amount due for the Service is credited to the Service Provider’s bank account. After the payment is credited, the Service Provider sends to the Service Recipient’s email the information about access to the purchased Service along with the VAT invoice.

§ 7. Prohibited Content

  1. It is forbidden for Users to post on the Platform content that:
    • contains false data, contrary to the law, the Terms or good manners;
    • contains content promoting actions prohibited by law, inciting violence, hatred or insulting any group of people or person;
    • contains content that may infringe personal rights, copyright, rights to one’s image or any other rights of third parties;
    • contains advertising, promotional, political, religious or discriminatory content;
    • contains content promoting activities competing with the Service Provider.
  2. The User bears full responsibility for the content posted by them on the Platform and the consequences of its publication (including violations of personal rights and intellectual property rights of third parties).
  3. Sending content by the User within the Platform constitutes granting the Service Provider by the Service Recipient a non-exclusive, royalty-free license to its use (hereinafter: License).
  4. The license is granted for an indefinite period and without territorial limitations and includes the use of the User’s content on the following exploitation fields:
    • fixation and reproduction in any quantity, by any method and in any format;
    • distribution in any manner, by any means of transmission, in particular through publication within the Platform and in the Service Provider’s social media.
  5. The Service Recipient undertakes not to exercise personal moral rights to their content (including the right to authorship attribution and the right to supervise its use) and authorizes the Service Provider to exercise these rights on behalf of the Service Recipient.

§ 8. Right of Withdrawal from the Agreement

  1. The provisions of this paragraph apply only to Service Recipients who are Consumers or Entrepreneurs with Consumer Rights.
  2. Under art. 27 et seq. of the Consumer Rights Act, the Service Recipient has the right to withdraw from the Agreement without giving any reason within 14 days from the date of its conclusion.
  3. The right to withdraw from the Agreement is exercised by the Service Recipient by submitting to the Service Provider a withdrawal statement. To observe the withdrawal period, it is sufficient to send the statement before the deadline.
  4. The withdrawal statement from the Agreement may be submitted by the Service Recipient in any form, in particular on the form constituting Annex 2 to the Consumer Rights Act.
  5. In case of submitting a withdrawal statement, the Service Provider immediately sends the Service Recipient a confirmation of its receipt by e-mail.
  6. The Service Provider informs, and the Service Recipient acknowledges, that the right to withdraw from the Agreement does not apply to the Service provision agreement that has been fully performed (pursuant to art. 38 sec. 1 point 1 of the Consumer Rights Act).

§ 9. Service Provider Liability

  1. The Service Provider undertakes to provide Services with due diligence.
  2. To the extent permitted by the Civil Code and the Consumer Rights Act, the Service Provider is not liable to the Service Recipients for the effects of:
    • using any Services available on the Platform not in accordance with their intended use;
    • providing by Users incorrect or false data;
    • effects of using data authorizing access to a User’s Account by third parties, if such persons obtained these data due to disclosure by the User or due to inadequate protection by the Service Recipient against access by such persons.
  3. For Service Recipients who are not Consumers or Entrepreneurs with Consumer Rights, the Service Provider’s liability for damages is limited to real losses suffered by the Service Recipient and to an amount not exceeding the total remuneration paid by the Service Recipient for the last 12 months prior to the event.
  4. To the extent permitted by the Civil Code and the Consumer Rights Act, the Service Provider is not liable for disruptions in Platform operation caused by:
    • force majeure;
    • essential maintenance and modernization work on the Platform;
    • reasons attributable to the Service Recipient;
    • reasons beyond the Service Provider’s control, in particular actions of third parties for which the Service Provider is not responsible.
  5. The Service Provider undertakes to carry out maintenance and modernization work in the least burdensome possible way for the Service Recipients and to inform them in advance about planned work where possible.
  6. The Service Provider undertakes, where possible, to promptly remove disruptions in Platform operation.

§ 10. Complaints

  1. The provisions of this paragraph apply only to Service Recipients who are Consumers or Entrepreneurs with Consumer Rights.
  2. The Service Recipient may file a complaint requesting to bring the Service into conformity with the Agreement. The complaint is submitted by e-mail to: dawid@globihome.com.
  3. The complaint should contain: the Service Recipient’s full name; e-mail address; description of the revealed non-conformity of the Service with the Agreement; request to bring the Service into conformity with the Agreement.
  4. The Service Provider may refuse to bring the Service into conformity with the Agreement if it is impossible or would require excessive costs.
  5. After reviewing the complaint, the Service Provider provides the Service Recipient with a response, which:
    • acknowledges the complaint and indicates the planned date of bringing the Service into conformity with the Agreement;
    • refuses to bring the Service into conformity with the Agreement for the reasons indicated above;
    • rejects the complaint as unfounded.
  6. The Service Provider provides a response to the complaint by e-mail within 14 (fourteen) days from the date of its receipt.
  7. In case of acknowledging the complaint, the Service Provider, at its own expense, brings the Service into conformity with the Agreement within a reasonable time from receiving the complaint and without excessive inconvenience to the Service Recipient, taking into account the character of the Service and the purpose for which it is used.
  8. If a non-conformity with the Agreement is revealed, the Service Recipient may submit a statement to the Service Provider to reduce the price or withdraw from the Agreement, when:
    • bringing the Service into conformity with the Agreement is impossible or would require excessive costs;
    • the Service Provider failed to bring the Service into conformity with the Agreement;
    • the non-conformity continues despite attempts to bring the Service into conformity;
    • the non-conformity is so significant that it justifies withdrawing from the Agreement concerning the Service without prior demand for bringing the Service into conformity;
    • the statement of the Service Provider or circumstances clearly indicate that the Service Provider will not bring the Service into conformity within a reasonable time or without excessive inconvenience for the Service Recipient.
  9. The statement to reduce the price or withdraw from the Agreement may be submitted by e-mail to: dawid@globihome.com.
  10. The statement to reduce the price or withdraw from the Agreement should contain: the Service Recipient’s full name; e-mail address; date of Service delivery; description of the revealed non-conformity of the Service with the Agreement; indication of the reason for the statement; the statement of price reduction with the indicated reduced price or the withdrawal from the Agreement.
  11. The Service Provider returns to the Service Recipient the amounts due as a result of exercising the right to reduce the price or withdraw from the Agreement for the provision of the Service no later than 14 days from the date of receiving the statement of price reduction or withdrawal.
  12. Under art. 34 sec. 1a of the Consumer Rights Act, in the case of withdrawal from the Agreement by the Service Recipient, the Service Recipient is obliged to stop using the Service and to remove access to it from third parties.

§ 11. Intellectual Property

  1. All elements of the Platform, in particular: name; logo; photos and descriptions; operating rules of the Platform, all its graphic elements, interface, software, source code and databases, are protected by law under the Act of 4 February 1994 on copyright and related rights, the Act of 30 June 2000 - Industrial Property Law, the Act of 16 April 1993 on combating unfair competition and other generally applicable law, including EU law.
  2. Any use of the Service Provider’s intellectual property without its prior explicit consent is prohibited.

§ 12. Personal Data

Information on the processing of personal data by the Service Provider is available in the Privacy Policy at: https://globihome.com/pl/polityka-prywatnosci

§ 13. Out-of-Ccourt Dispute Resolution

  1. The provisions of this paragraph apply only to Service Recipients who are Consumers.
  2. The Service Recipient has the option to use out-of-court methods of handling complaints and pursuing claims.
  3. Detailed information on the possibility for the Service Recipient to use out-of-court methods of handling complaints and pursuing claims and the rules of access to these procedures are available at the offices and on websites of:
    • district (municipal) consumer ombudsmen, social organizations whose statutes include protection of consumers;
    • Provincial Trade Inspection Authorities;
    • Office of Competition and Consumer Protection.
  4. The Service Recipient may also use the online dispute resolution platform (ODR) available at: http://ec.europa.eu/consumers/odr/.

§ 14. Changes to the Terms

  1. The Service Provider may make changes to the Terms. Users will be informed of the change by publishing the amended version on the Platform’s website.
  2. For Agreements entered into before the change of the Terms, the provisions of the then-current Terms apply.

§ 15. Final Provisions

  1. The Terms are in effect from 21.11.2025.
  2. The Terms are governed by Polish law. All disputes arising under the Terms will be resolved by amicable negotiations, and if no agreement is reached - by the common court having jurisdiction due to the Service Provider’s registered office.
  3. In matters not regulated by the Terms, the provisions of generally applicable Polish law shall apply.